Refund policy
You can return any Desklora product within 30 days of delivery, and we pay the return shipping. If something is not right with your order, tell us and we will fix it.
Last updated: October 19, 2026
At a glance
- Return window: 30 days from the delivery date
- Return shipping: free, we email you a prepaid label
- Return method: by mail, using the prepaid label
- Refund time: within 7 days after we receive and approve your return
- Order cancellation: within 24 hours of placing the order
- Applies to: orders delivered within the United States
What can be returned
Items can be returned if they are in new, resalable condition, in the original packaging, with all parts, screws and accessories included. Opening the package to check the fit on your desk is fine. Items that are used, damaged by misuse or missing parts may be refused, and we will tell you why.
How to return an item
- Contact us within 30 days of delivery by email at support@desklora.shop or by phone at +1 (706) 814-7435. Include your order number and the reason for the return.
- We reply within 24 hours and email you a prepaid return label with instructions.
- Pack the item securely with all parts, attach the label and hand it to the carrier.
- We confirm by email when your return has arrived and been checked.
Please contact us before sending anything back. Without an approved return we cannot match a parcel to your order, and it may be delayed.
Refunds
We issue your refund within 7 days after we receive and approve your returned item. You get back the full price of the item. Shipping was free and the return label is free too, so nothing is deducted for postage.
Desklora accepts cash on delivery, so there is no card to refund to. After we approve your return, we email you to agree on a refund method, such as a bank transfer. The 7 days start once we have your refund details. After we send the refund, the time it takes to show in your account depends on your bank.
Damaged, defective or wrong items
If your order arrives damaged, does not work as described or is not what you ordered, email us within 30 days of delivery with your order number and a few photos. We will send a replacement or refund you, whichever you prefer, at no cost to you. Please keep the original packaging until we have solved it.
Exchanges
The fastest way to swap an item is to return it for a refund and place a new order for the one you want. If an item arrives damaged or defective, we send a replacement instead (see above).
Cancelling an order
You can cancel within 24 hours of placing your order by emailing or calling us with your order number. After 24 hours the order may already be packed or shipped, so we cannot guarantee a cancellation. You can still return it under this policy once it arrives.
Related policies
Shipping Policy and Terms of Service
Questions
Email support@desklora.shop or call +1 (706) 814-7435, Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. We reply within 24 hours.